Frequently Asked Questions
Everything you need to know about AtomStack products and services.
What is the standard shipping timeframe for AtomStack orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take between 10-20 business days depending on the destination.
Do AtomStack laser engravers come with a warranty?
Yes, all AtomStack hardware includes a 12-month limited warranty covering manufacturing defects. We also offer dedicated technical support to assist with any setup or operational issues.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If you experience a technical fault, please contact our support team for troubleshooting before initiating a return.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are software updates included with my purchase?
Absolutely. We regularly release firmware updates and software patches to improve performance and add features. These can be downloaded directly from our official support portal at no extra cost.
Is assembly required for AtomStack laser machines?
Our machines are shipped partially pre-assembled to ensure safety during transit. Each unit comes with a detailed instruction manual and video tutorials to help you complete the assembly in approximately 30-60 minutes.