Returns & Exchanges
At AtomStack, we stand behind the precision and quality of our laser engraving technology and offer a 30-day satisfaction guarantee for all hardware. If your device does not meet your creative expectations, our team is committed to facilitating a seamless return or exchange process.
Initiate a Return Request
Contact our technical support team within 30 days of delivery with your order number and a detailed reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare and Package
Securely pack the device in its original factory packaging, ensuring all laser modules, cables, and accessories are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at an authorized carrier location, keeping your tracking receipt for verification.
Inspection and Refund
Once our engineers verify the condition of the returned hardware, we will process your refund or dispatch your exchange unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing